How can we help you?
Plain answers about finding the work that eats your hours, and fixing it.
Browse by topic
- Start hereWhat forward deployed engineering is, who it's for, and what to expect.3 articles
- Find the problemSpot the work that eats your hours, then pick what to fix first.3 articles
- Build the fixSmall tools, spreadsheets, and automations that solve one real problem.2 articles
- Hand it offDocumentation, staff training, and leaving the business able to run it.2 articles
- Work with AIPlain-language guides to using AI tools, and what to double-check.3 articles
- PlaybooksStep-by-step plans for common jobs, from reminders to customer lists.3 articles
- Case studiesShort, honest write-ups of a problem, a fix, and what changed.2 articles
- Glossary & toolsPlain-English definitions, plus free templates and worksheets.4 articles
Good places to start
- Glossary: 25 terms in plain EnglishShort, jargon-free definitions of the words you'll hear when someone builds or fixes things in your business.
- How to build a small fix in a dayA step-by-step way to go from one ranked problem to something staff are using by the end of the day, and what to cut when it won't fit.
- How to teach staff a new tool so they actually use itWhy new tools die within a month, and a simple routine for training that sticks, including what to say to the nervous employee.
- Playbook: automate appointment remindersStep-by-step plan to stop sending reminder texts by hand, with message templates, the mistakes to avoid, and a note on texting rules.
- Using AI for customer emails without sounding like a robotHow to get a usable first draft from an AI tool, the habits that make it sound like you, and the emails you should always write yourself.
- What is forward deployed engineering?A plain-English explainer for business owners. Someone works inside your business, finds the real problem, and builds a fix your staff will use.
- Your first week inside a business: what to do and what to leave aloneHow to spend the first few days watching a business work, what to write down, and the things you should not touch yet.
- Forward deployed engineer vs. agency vs. software subscription: how to chooseThree ways to get help with a business problem, what each one is good at, and four questions that tell you which to pick.
- The "what did you do last week" interview: 10 questions that find real problemsTen questions to ask the people doing the work. They turn vague complaints into specific, fixable problems.
- What AI gets wrong, and how to catch itThe ways AI tools fail in everyday business use, a short set of checks that catch most mistakes, and what not to hand over at all.
- How to rank problems: pain, payoff, and how fast you can fix itA simple scoring method for picking which problem to fix first, with an example and the mistakes that lead people to pick the wrong one.