Glossary & tools
Definitions with no jargon, and a few free templates you can print or copy: a question list for discovery, a worksheet for ranking problems, and a checklist for handing work off.
- Glossary: 25 terms in plain EnglishShort, jargon-free definitions of the words you'll hear when someone builds or fixes things in your business.
- Free template: discovery question listA printable list of questions for your first conversations inside a business, with space to take notes. Free to copy.
- Free template: problem-ranking worksheetA printable worksheet and a spreadsheet file for scoring problems on pain, payoff, and speed, so you know which one to fix first.
- Free template: handoff checklistA checklist to run through before you leave a finished fix with the business, so nothing is missing when you're gone.