Hand it off

A fix nobody uses is a failure, even if it works. This is how to teach the people who'll use it and leave behind something they can run, repair, and explain without you.

• How to teach staff a new tool so they actually use itWhy new tools die within a month, and a simple routine for training that sticks, including what to say to the nervous employee.
• How to write a one-page handoff documentA one-page template for leaving behind what you built, so the business can run it, fix it, and explain it without you.