Case studies

Short write-ups of a problem, what got built, and what changed. Every example here is marked as a sample or a composite, so you know what's illustrative and what isn't.

• Sample case study: the taco shop and the catering orders in three placesA made-up example of a catering order problem, what got built, what went wrong along the way, and what changed.
• Sample case study: the plumbing company and the Friday invoice scrambleA made-up example of paper job notes turning into late invoices, a phone form that fixed it, and the first week when nobody used it.